Last Updated: 15-11-2025
Thank you for shopping with Woozy.in, operated by Unitechica IT Solutions (OPC) Private Limited, Kochi, Kerala.
We take pride in delivering high-quality custom products made specially for you.
Because all our products are custom-made, this Return & Refund Policy outlines when replacements or refunds may be provided.
All items on Woozy.in are custom-printed based on your design, which makes them unique and personalized.
Therefore, we do not accept returns or provide refunds for:
Change of mind
Wrong size, color, or model chosen by the customer
Typing mistakes or errors in user-uploaded text
Poor-quality images uploaded by the customer
Any design issues caused by incorrect user input
Please double-check your design, images, and order details before checkout.
We offer free replacement (no extra charge) only in the following cases:
To be eligible, you must contact us within 48 hours of delivery with evidence (photos/videos).
To file a replacement request, email us at:
Include the following details:
Order ID
Customer name & phone number
Clear photos/videos of the issue
Description of the problem
Our team will review the request and respond within 24–48 hours.
A replacement will be approved only if:
The product is unused and in its original condition
The issue is verified and confirmed by our quality team
The problem is caused due to printing, production, or packaging errors
In case the exact same product is unavailable, we may offer an alternative or refund.
Refunds are issued only under these rare circumstances:
We are unable to fulfill or produce your order
A replacement is not possible due to stock limitations
The customer was charged but the order did not get created in our system
Once approved, refunds are processed within 5–7 business days to the original payment method.
The following items cannot be returned:
Customized T-shirts
Custom mobile covers
Personalized mugs & bottles
Custom bags, cushions, keychains, mousepads
Any product created using uploaded photos, text, or design
All sales of personalized products are final.
Orders cannot be cancelled once production has started because the product is made specifically for you.
If you wish to cancel, contact us within 1 hour of placing the order.
After that, cancellation may not be possible.
If the address provided by the customer is incorrect or incomplete:
We are not responsible for delivery failures
Replacement or refund will not be applicable
Reshipping charges may apply
Please ensure your address is accurate at checkout.
Minor dents or tears in outer packaging due to courier handling are normal and not eligible for replacement
Only damage to the actual product qualifies for a replacement
If you have any questions regarding returns or refunds, feel free to contact us:
Woozy.in
Operated by: Unitechica IT Solutions (OPC) Private Limited
📍 Suite G89, LR Towers, South Janatha Road, Palarivattom, Kochi, Ernakulam – 682025
📞 960 555 4752
📧 support@woozy.in
